Welcome to Europa Ventures! By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the site.
General
All products, specifications, images, and descriptions on this website are for informational purposes only.
We reserve the right to modify product details, specifications, availability, and prices without prior notice.
Product colors, patterns, and textures displayed on the website may vary slightly from actual tiles due to screen settings and photography conditions.
Product Information
While we strive to provide accurate information, slight variations in color, shade, size, pattern, or specifications may occur due to manufacturing processes and natural material characteristics.
The measurements, weights, slip resistance ratings, and other technical data provided are approximate.
Shade variation is inherent in ceramic and porcelain tiles. We recommend purchasing sufficient quantity from the same batch to ensure consistency.
Orders and Payment
Orders placed through the website are subject to acceptance and availability.
Payment methods will be clearly stated during the purchase process. All transactions must be completed according to the provided payment instructions.
For bulk orders or dealer inquiries, please contact our sales team for customized quotations.
Shipping and Delivery
Delivery timelines are estimates and may vary based on location, availability, and logistical factors within Nepal.
Any additional charges such as shipping, taxes, or duties will be communicated at the time of checkout.
Customers must inspect tiles upon delivery for any visible damage or defects and report immediately before installation.
Installation
Europa Ventures strongly recommends professional installation by certified tile installers or experienced masons.
Installation guidelines and technical specifications are provided for reference and must be followed for optimal results.
The company is not responsible for installation errors, improper substrate preparation, or use of incorrect adhesives and grouts.
Warranty and Liability
Products are covered under the manufacturer's warranty (if applicable) for manufacturing defects only.
Warranty claims should follow the specified warranty terms and must be reported before installation begins.
We are not responsible for damages resulting from improper installation, misuse, incorrect maintenance, accidents, or natural wear and tear.
Shade variation, inherent material characteristics, and normal weathering are not covered under warranty.
Returns and Exchanges
Returns or exchanges are subject to product condition, inspection, and approval within 7 days of delivery.
Tiles must be unused, in original packaging, and from the same batch for returns to be considered.
Certain items may not be eligible for return due to customization, special orders, or if installation has begun.
Return shipping costs and restocking fees may apply as per company policy.
Intellectual Property
All content on the website, including logos, images, text, designs, and product catalogs, are owned by Europa Ventures or its partners and are protected under copyright laws.
Unauthorized reproduction, distribution, or commercial use of website content is strictly prohibited.
User Responsibilities
Users must use the website lawfully and avoid any actions that may harm the site or other users.
Unauthorized access, reproduction, or distribution of website content is prohibited.
Users are responsible for maintaining the confidentiality of their account information and login credentials.
Privacy
Your personal information will be collected and used in accordance with our Privacy Policy.
We are committed to protecting customer data and will not share information with third parties without consent, except as required by law.
Limitation of Liability
Europa Ventures shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our liability is limited to the purchase price of the products in question.
Force Majeure
Europa Ventures shall not be held responsible for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, strikes, government actions, or other unforeseen circumstances.
Governing Law
These Terms and Conditions are governed by the laws of Nepal. Any disputes arising from the website or products will be subject to the jurisdiction of the competent courts in Kathmandu, Nepal.
